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Product Information
What types of dates do you sell?
We offer a wide variety of premium dates including Ajwa, Medjool, Deglet Noor, Safawi, Mabroom, and fresh Khejur (date palm fruit). Each variety has its unique flavor profile, texture, and nutritional benefits. Our dates are sourced directly from trusted farms to ensure the highest quality and freshness.
How should I store dates to keep them fresh?
Dates should be stored in an airtight container in a cool, dry place. For longer shelf life, you can refrigerate them for up to 6 months or freeze them for up to a year. When properly stored, dates maintain their flavor and nutritional value. Always ensure they're sealed properly to prevent moisture absorption.
Are your dates organic and free from additives?
Yes, all our dates are 100% natural with no added sugars, preservatives, or artificial ingredients. We source our dates from certified organic farms whenever possible and ensure they meet strict quality standards. Each batch is carefully inspected to guarantee you receive only the finest, most natural dates.
What are the health benefits of eating dates?
Dates are incredibly nutritious and offer numerous health benefits. They're rich in natural sugars, fiber, potassium, magnesium, and antioxidants. Regular consumption can help improve digestion, boost energy levels, support heart health, strengthen bones, and provide essential vitamins. They're also excellent for maintaining healthy blood pressure and cholesterol levels.
How many dates should I eat per day?
We recommend consuming 3-5 dates per day as part of a balanced diet. This amount provides excellent nutritional benefits without excessive calorie intake. However, individual needs may vary based on your dietary requirements and health goals. Dates are particularly beneficial when eaten during Suhoor and Iftar in Ramadan.
Payment Information
What payment methods do you accept?
We accept all major payment methods including Credit/Debit Cards (Visa, Mastercard, American Express), Mobile Banking (bKash, Nagad, Rocket), and Cash on Delivery (COD) for eligible areas. All online transactions are processed through secure payment gateways to ensure your financial information is protected.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for most locations within Bangladesh. Simply select the COD option at checkout and pay when your order arrives. Please note that COD may have minimum order requirements and may not be available in all remote areas.
Are my payment details secure?
Absolutely! We use industry-standard SSL encryption to protect all payment transactions. Your credit card and banking information is never stored on our servers. All payments are processed through certified and secure payment gateways that comply with international security standards.
Can I get a refund if I'm not satisfied?
Yes, we have a hassle-free return and refund policy. If you're not completely satisfied with your purchase, you can return unopened packages within 7 days of delivery for a full refund. Please contact our customer service team to initiate a return. Refunds are typically processed within 5-10 business days.
Shipping & Returns
How long does delivery take?
Delivery times vary based on your location. For Dhaka city, orders typically arrive within 1-2 business days. For areas outside Dhaka, delivery usually takes 3-5 business days. During peak seasons like Ramadan, delivery may take slightly longer. You'll receive a tracking number once your order is dispatched.
What is your return policy?
We accept returns within 7 days of delivery for unopened products in their original packaging. If you receive damaged or incorrect items, please contact us immediately with photos. We'll arrange for a free pickup and provide a full refund or replacement. Your satisfaction is our priority.
Do you ship internationally?
Currently, we only ship within Bangladesh. However, we're working on expanding our services to international markets. If you're interested in international shipping, please contact our customer service team, and we'll notify you once international delivery becomes available.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email and SMS. You can use this number to track your order status in real-time. Additionally, you can log into your account on our website and view your order history and current delivery status.
What if my dates arrive damaged or spoiled?
Quality is our top priority. If your dates arrive damaged, spoiled, or not meeting your expectations, please contact us within 48 hours with photos. We'll arrange for an immediate replacement or full refund at no additional cost. We package all orders carefully to ensure freshness during transit.
