Shipping Within Bangladesh

At Zaytiya, we are committed to delivering premium quality dates to your doorstep. We currently ship to all locations within Bangladesh.

Delivery Timeframes

Our standard delivery times are:

• Dhaka City: 1-2 business days
• Major Cities (Chittagong, Sylhet, Rajshahi, Khulna): 2-3 business days
• Other Areas: 3-5 business days
• Remote Locations: 5-7 business days

Please note that during peak seasons (Ramadan, Eid) or promotional periods, delivery may take 1-2 days longer than usual due to high order volume.

Shipping Charges

Our shipping charges are calculated based on:

• Delivery location
• Order weight and size
• Delivery speed (standard or express)

Free Shipping: Enjoy free shipping on orders over 2,000 BDT to any location in Bangladesh!

Order Processing

Once you place an order:

• Orders are processed within 24 hours on business days
• You will receive a confirmation email with order details
• Once shipped, you'll receive a tracking number via SMS and email
• Orders placed on weekends or holidays will be processed on the next business day

Order Tracking

Track your order easily:

• Use the tracking number sent via SMS/email
• Log in to your account and check order status
• Contact our customer service for real-time updates
• Receive notifications at each delivery milestone

Delivery Process

Our delivery process ensures product safety and freshness:

• All dates are carefully packaged to maintain freshness
• Packages are sealed to prevent contamination
• Our courier partner will contact you before delivery
• Please ensure someone is available to receive the package
• Signature may be required upon delivery

Cash on Delivery (COD)

We offer Cash on Delivery for your convenience:

• Available for most locations in Bangladesh
• Pay the exact order amount to the delivery person
• COD charges: 10 BDT (inside Dhaka), 20 BDT (outside Dhaka)
• Please keep exact change ready for smooth delivery
• COD may not be available for very high-value orders

Packaging and Product Care

We take special care in packaging:

• Eco-friendly and food-safe packaging materials
• Temperature-controlled packaging when necessary
• Secure sealing to prevent damage during transit
• Proper labeling with storage instructions
• Gift wrapping available upon request

Delivery Issues

If you experience any delivery issues:

• Damaged Package: Inspect package before accepting. Report damage immediately
• Missing Items: Contact us within 24 hours with order details
• Wrong Address: Update delivery address before shipping
• Failed Delivery: Courier will attempt redelivery or hold at facility
• Delayed Delivery: Contact us for status update

International Shipping

Currently, we only ship within Bangladesh. We are working on expanding our services internationally. Please check back or contact us for updates on international shipping availability.

Holidays and Special Circumstances

Please note:

• No deliveries on government holidays
• During Ramadan and Eid, expect 1-2 days additional time
• Weather conditions may affect delivery in some areas
• Political unrest or strikes may cause delays
• We'll notify you of any expected delays