Our Return Policy

At Zaytiya, customer satisfaction is our top priority. We stand behind the quality of our premium dates. If you're not completely satisfied with your purchase, we're here to help.

Due to the perishable nature of our products, we have specific guidelines to ensure product quality and safety for all customers.

Return Eligibility

You may return products under the following conditions:

• Time Frame: Within 7 days of receiving your order
• Condition: Product must be unopened and in original packaging
• Seal: Original manufacturer seal must be intact
• Documentation: Include original invoice or order confirmation
• Quality Issues: Defective or damaged products accepted regardless of seal

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• Opened packages or broken seals
• Products stored improperly by customer
• Custom or personalized gift boxes (unless defective)
• Sale or clearance items marked "Final Sale"
• Products damaged due to customer negligence

Quality Guarantee

If you receive dates that are:

• Damaged during shipping
• Spoiled or moldy
• Infested with pests
• Different from what you ordered
• Missing from your order

We will provide a full refund or replacement at no additional cost.

Please report quality issues within 24 hours of delivery with photos for fastest resolution.

How to Initiate a Return

Follow these simple steps:

Return Shipping

Who pays for return shipping?

• Our Fault: We cover return shipping for damaged, defective, or wrong items
• Change of Mind: Customer pays return shipping for non-defective returns
• Return Pickup: Available in Dhaka for 100 BDT fee

For quality issues, we may arrange free pickup from your location.

Refund Process

Once we receive your return:

• Inspection: We inspect the product within 2 business days
• Approval: You'll receive refund confirmation email
• Processing Time:
  • bKash/Nagad: 3-5 business days
  • Bank Transfer: 5-7 business days
  • Credit/Debit Card: 7-10 business days
  • Store Credit: Instant

Note: Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Want to exchange for a different product?

• Same Price: Direct exchange within 7 days
• Higher Price: Pay the difference
• Lower Price: Receive store credit for difference
• Processing: Exchanges processed within 3 business days
• Shipping: Free shipping for exchange deliveries

To request an exchange, contact us with your order details and desired product.

Damaged or Defective Products

Immediate Action Required:

• Inspect package upon delivery
• Take photos of damage (packaging and product)
• Contact us within 24 hours
• Do not discard damaged packaging

We will:

• Arrange immediate replacement
• Provide full refund if preferred
• Cover all return shipping costs
• Investigate with courier service
• Offer compensation for inconvenience

Partial Returns

If you ordered multiple items:

• You can return some items while keeping others
• Each item must meet return eligibility criteria
• Refund calculated based on returned items only
• Shipping charges adjusted proportionally

Store Credit Option

Choose store credit for:

• Instant Availability: Use immediately on next purchase
• Bonus: Get 5% extra credit value
• No Expiry: Valid indefinitely
• Transferable: Can be gifted to others
• Convenient: No waiting for bank processing

Cancellations

Before Shipping:

• Cancel anytime before order is shipped
• Full refund within 3-5 business days
• Contact us via phone or email
• Provide order number for quick processing

After Shipping:

• Cannot cancel once shipped
• Follow return process after delivery
• Refuse delivery if you don't want the package
• Refund processed once returned to us

Special Circumstances

We understand that special situations arise:

• Medical Reasons: Contact us for case-by-case consideration
• Wrong Address: Additional shipping charges may apply
• Extended Absence: Arrange hold delivery to prevent spoilage
• Bulk Orders: Custom return policies available

Please reach out to discuss your specific situation.

Prevention Tips

To avoid returns:

• Read product descriptions carefully
• Check variety, weight, and specifications
• Contact us with questions before ordering
• Ensure delivery address is correct
• Be available during delivery window
• Store dates properly upon receipt